Trusted by businesses, schools and municipalities across Michigan…

Business Phone Service

With our unique combination of phone service, technology, and expertise, and backed by our amazing PhonePro support, MercuryTel is the business phone service you’ve been longing for. Scalable to meet the needs of organizations small and large, MercuryTel is packed with features, exceptionally customizable, and incredibly affordable. Your local and long-distance calling, Cisco®, Mitel®, and Yealink® digital phones, and unlimited support are included in the fixed, monthly charge.

Advanced Capabilities

Until now, having your own phone system was the only way to get the most advanced capabilities—but phone systems are expensive! As the technology ages, costly repairs and upgrades are required, and phone system dealers charge for every add, move and change. With MercuryTel, there is no phone system to buy and every feature is included at no extra charge! Your business will sound more professional, communicate more effectively and work more productively, without the big phone system expense.

Premium Features

Whether you’re a small business just starting to grow, or a mature company with well-established needs, MercuryTel has the features you need now, and capabilities you can use in the future.

Multi-location & Home Office Options

  • Connect multiple sites
  • Work from home as though you are in the office
  • Overflow calls between locations


  • Call Forward to any number or multiple numbers simultaneously
  • Find me/follow me to multiple locations with time of day rules
  • Voicemail to e-mail

Web Portal

  • Manage users, ringing, and queues
  • Listen to, delete, and forward voicemail messages
  • Web browser and Microsoft Outlook® click-to-dial

Automated Attendant

  • Unlimited menus and routes
  • Day, night, and alternate modes

Market Tracking

  • Phone numbers available across U.S.
  • Call tagging to answer accordingly
  • Record marketing calls

Call Center

  • Unlimited queues with priorities, escalations, and overflows
  • Background music and announcement messages
  • Queue monitor in web portal

Comprehensive PhonePro Support

Every MercuryTel customer gets unlimited access to our Comprehensive PhonePro Support, including:

  • Unlimited changes at no charge.
  • We monitor your network continually to catch and address problems before you even notice them.
  • The Cisco® switches we use are made specifically for digital phone service, and are able to proactively report to us cable faults and equipment exceptions that could affect call quality.
  • With remote access to the equipment we install, our PhonePros are able to address concerns and make changes quickly.
  • Unlimited support, including on-site service, is included at no extra charge.
  • Training for you and your staff on how to use the phones, web portal, software, and any customizations, is available as often as you want, over the phone or on-site.

Need to make international calls?

Local and long-distance calls to the United States and Canada are included with our service, and calls outside the United States and Canada are just $0.15 per minute!

Switching to MercuryTel is Five Easy Steps!

Frequently Asked Questions


Yes. The $5.00 charge per toll-free number per month includes the first 60 minutes of use. Additional minutes are $0.035.

MercuryTel service includes all local and long-distance calling for one low, fixed price. There is no need for a separate long-distance company.

No. All equipment is included in the monthly price.

MercuryTel does not use public Internet connections for your phone calls, but instead uses private network connections. In addition, we install routers and switches that are specifically configured to carry phone traffic.

Setup and configuration is free, no matter how complicated it is.

From the time you order until your MercuryTel service is installed and operating is typically one to three weeks. The main factors that affect installation speed are number porting, call flow complexity, and any physical cabling requirements.

They won’t be. Our PhonePros carefully plan implementation to eliminate down time and minimize disruption to your business.


Learn about the benefits and features of MercuryTel for your office or business. Choose a white paper to download below:
Service Level Guarantee
Five Easy Steps

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